RIGHT OF WITHDRAWAL
If for some reason you are not satisfied with your purchase, you can request a full refund as per law within 14 days of receipt of the goods.
Contact us, writing an e-mail to info@laperlapreziosi.com or, if you prefer to talk to us, call customer support at the number 3713422664 to arrange the time of collection of the products. Wherever you want both from home and from your office, we will take care of the collection, your task is to take care of the packaging that must be closed perfectly.
No.B. In the event that the first step of the courier should not be successful, the next steps will be at your expense.
The methods of the sums refunded will be the same as those of the purchase and as per law within 30 days from the date of return of the object.
GENERAL CONDITIONS
The item is shipped with original box and warranty certificate stamped and valid for service purposes and does not require the addition of an invoice or receipt. The invoice in paper format will be sent with the object upon request at the time of purchase, We are an authorized dealer and not a service center of the manufacturers, so in case of assistance you will have to send the object and the warranty certificate to the nearest authorized service center. For information we remain available, so write to us or call us.
Each product is checked in every single part before being packed and shipped. If the item once delivered shows damage of any kind and / or defects it is the buyer's obligation to contact us no later than 7 days from the delivery of the package, pointing out the extent of the damage.
IN CASE THE RETURN CANNOT BE MADE
- If the purchased objects have been made on request or have been customized by means of engravings, measures and particular dimensions.
- If the products have been used or the security tag or seal is missing, where present, that where to be intact and not separated from the object.
- If the products are not returned in the same conditions of receipt, provided with the original packaging and always accompanied by the purchase document.
- If the "instruction booklet" (where present) and the "warranty certificate" are not returned.
- Products purchased during the period of BLACK FRIDAY (November) CAN NOT BE RETURNED, EXCHANGED OR REFUNDED.
In the event that the purchase of the products has taken place with the "free shipping" promotion (for orders over € 23.90) the refund will be equal to the amount of the order during the purchase.
Upon reception of the returned object, after having carried out the necessary checks of the object and the contractual conditions, the control will be carried out within 30 days.